Customer Service

How to Buy

Interested in purchasing a Hydra-Slide product? The buying process begins by getting in touch with us so we can talk through the specifics of precisely what you need. Because each Hydra-Slide customer has a unique challenge they’re trying to overcome, each solution is different—and each solution requires a different Hydra-Slide product.

When you press the Get a Quote button, you’ll be taken to a form where you’ll be asked to input some general information about your wants and needs. Once you hit the submit button, your request will be sent to the appropriate Hydra-Slide representative, who will then respond to you in no later than twenty-four hours, and typically much sooner.

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Shipping & Delivery

Skidding Solutions—
Anywhere in the World

Regardless of which continent you call home, we can deliver the exact skidding solution you need.

Our knowledgeable Freight Forwarder will secure the best shipping rates available, whether by land, sea, or air. We pass these prices on directly to you, our customer, as a value-added service—in an effort to take the complexity out of the shipping process.

Our U.S. Customs Bond Makes Delivery
to the U.S. Simple

Hydra-Slide holds a U.S. Customs bond for quick and easy delivery to our American clients, and regularly arranges international shipments.

We can complete and file U.S. Customs and EPA Documentation, Bills of Lading, Certificates of Origin, and respond to various other document requirements. 

Training & Support

At Hydra-Slide, ensuring a smooth ride from fabrication to field is more than just a tagline. Being accessible and available to make sure you fully understand the operation and intended use of our equipment is of the utmost importance.

Training Topics

  • Hoses & Couplers
  • Power Units: Components Overview and Functions
  • Power Units: Start Up & Operation
  • Hydraulic Cylinders: Lifting, Lowering & Skidding Modes
  • Troubleshooting
  • Maintenance & Adjustments
  • Transportation, Handling & Storage
  • General Safety Precautions and Potential Misuse
  • Hydraulic Skidding Principles
  • Assembly & Set Up
  • System Support Requirements & Track Capacities
  • Operating Your System
  • Function & Use of Safety Stop Blocks

Customized On-Site or
Virtual Technical Instruction

Virtual Classroom Training

During these informative virtual sessions, a Hydra-Slide trainer-technician sets up a virtual classroom to assist with various aspects of technical and operational training. These training sessions are tailored to your specific needs, but often include topics such as equipment operation, set-up, and safety.

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*Please note: representatives of Hydra-Slide Ltd. provide training in the proper and intended operation of Hydra-Slide and Hydra-Pac equipment only. We do not perform rigging plan consultations or otherwise comment on a customer's rigging plan.

On-Site Training & Safety Orientation Session

To experience the most comprehensive training we offer, you’ll want to contact us to set up an On-Site Training & Safety Orientation Session. During this in-depth orientation, we’ll take you through a hands-on equipment training session that covers topics such as recommended uses, set-up, operation, and troubleshooting of your Hydra-Slide equipment.

Whether it’s a dry run in the yard or assistance on the first job, we will do our best to accommodate your needs.

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